My Withdrawals still not my bank account

[yodab]

i wait 10 days and my winning still not in my bank account can you update the team i always talk but still no replies

[Martin_community]

We’re sincerely sorry for the delay and the inconvenience caused. We’ve checked withdrawal order F-1764666131843434771 and confirmed that the full 1,500 PHP was refunded to your BC Game account on May 10, 2023, at 08:08:54.

Please check your wallet balance and transaction history to confirm receipt. If anything remains unclear, please contact us anytime so we can help. Thank you for your patience and understanding.