Deposit no appearing with no memo

[Autajccwkqac]

https://blockchair.com/stellar/transaction/78ae86625c504943abd74f41d8bd143d68d32c09a500fdd038fb8be4318b9205?bchr_tc_att=1 

 

I sent the money to the address provided by bcgame now support is refusing to help credit the xlm even though they have helped people with the issue previously see example here https://bitcointalk.org/index.php?topic=5467127.0

my User ID: 37630574